Who This Policy Applies To
This Privacy Policy applies to every person who visits, registers or places a bet at Online Bet via onlinebet.site. By creating an account or using any feature of the platform, you confirm that you have read and accepted this policy. If you have questions before registering, contact us at support@onlinebet.site.
Introduction
Online Bet operates as a Pakistan-focused sports betting and online casino platform accessible at onlinebet.site. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains, in straightforward terms, what personal information Online Bet collects, the legal basis on which we process it, how we keep it secure and what rights you have over your own data.
The data practices described here apply to all services offered under the Online Bet brand, including sports betting, live casino, jackpot slots, crash games, Ludo games, fishing games and all deposit and withdrawal processes. If any third-party service integrated into the platform has its own separate privacy policy, we will indicate this clearly at the point of interaction.
Online Bet treats personal data with the same care we apply to financial security. Pakistani players trust us with real PKR and real identity documents – that trust is not taken lightly. We never sell your data, we do not share it for third-party marketing, and we maintain technical safeguards that meet current industry standards for online gaming platforms.
Data We Collect
Online Bet collects only the data necessary to provide and improve our services. The categories below describe what we collect and why each category is required.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Age verification, account ownership, fraud prevention |
| Contact Data | Pakistani mobile number, email address | Account communication, OTP verification, support |
| Financial Data | Easypaisa/JazzCash wallet number, bank account for IBFT, card last 4 digits | Processing PKR deposits and withdrawals |
| Transaction Data | Deposit amounts, withdrawal history, bet records, game history | Account management, dispute resolution, responsible gaming |
| Technical Data | IP address, device type, OS, browser, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, features used, session duration | Improving the platform, personalising the experience |
| Communication Data | Support chat transcripts, emails sent to us | Resolving disputes, training and quality assurance |
We do not collect sensitive personal data such as biometric information, medical history, religious beliefs or political opinions. If identity verification requires a photograph of an ID document, the image is processed for verification purposes only and is not stored in a searchable database linked to your gameplay activity.
How We Collect Your Data
Online Bet collects your personal data through the following channels:
- Direct Input: When you register an account, complete your profile, submit a withdrawal request or contact our support team, you provide data directly to us.
- Automated Technical Collection: When you access the platform, our servers automatically log technical data including your IP address, device identifiers and session activity. This is standard practice across all online platforms and is necessary for security monitoring.
- Payment Processor Data: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or card, the payment processor confirms transaction details to Online Bet to complete the transfer. We receive only the data necessary to reconcile your account – we do not have access to your full wallet credentials or bank PIN.
- Cookies and Similar Technologies: Our platform uses session cookies necessary for the platform to function (keeping you logged in, maintaining your game state) and analytical cookies that help us understand how the platform is used. See Section 7 for the full cookies policy.
We do not purchase personal data from data brokers or any third party. Every data point we hold about you originated from your direct interaction with Online Bet or from the technical operation of the platform itself.
End-to-End Encryption
All data transmitted between your device and Online Bet is protected by TLS encryption. Your PKR transactions and personal details travel over a secure channel at all times.
Data Never Sold
Online Bet does not sell, rent or trade your personal information to third parties for marketing. Your data stays within the Online Bet ecosystem and its essential service partners only.
You Control Your Data
Pakistani players registered at Online Bet have the right to access, correct or delete their personal data at any time. Submit a request via our support team and we respond within 7 days.
Why We Use Your Data
Online Bet processes personal data only for lawful, specific purposes. Below are all the reasons your data may be used:
- Account Creation and Management: Setting up your Online Bet account, verifying your identity, maintaining your balance and processing your preferences.
- Processing Transactions: Executing your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card. Without this data, we cannot complete financial transfers.
- Providing Gaming Services: Enabling you to place bets, play casino games, participate in live tables, use crash games, Ludo and fishing game rooms, and access sports betting markets.
- Customer Support: Responding to your enquiries, resolving disputes, investigating account issues and providing assistance via live chat and email.
- Fraud Prevention and Security: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse, money laundering and other fraudulent activity. This processing is essential to protect all players on the platform.
- Responsible Gaming Compliance: Monitoring for patterns that may indicate problem gambling, enforcing self-exclusions and deposit limits set by the player, and fulfilling our responsible gaming obligations.
- Platform Improvement: Analysing how players navigate and use Online Bet features to identify bugs, improve the user interface and prioritise new features that Pakistani players actually want.
- Legal Compliance: Retaining records as required to meet regulatory and anti-money laundering (AML) obligations applicable to online gaming platforms.
- Marketing (with consent only): Sending you promotional offers, bonus notifications and platform updates – but only if you have opted in. See Section 10 for full details and opt-out instructions.
Who We Share Your Data With
Online Bet does not share your personal data with third parties for their own use. We share data with external parties only where it is strictly necessary to operate the platform, and only under binding confidentiality agreements. The categories of recipients are:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and card processors receive the minimum data required to complete your PKR transaction. They operate under their own privacy policies and are not permitted to use your data for any other purpose.
- Game Technology Providers: Suppliers such as JILI, Pragmatic Play, Evolution and Spade provide game engines and RNG certification. They may receive anonymised session data to ensure game integrity but do not receive personally identifiable information.
- Identity Verification Services: If document verification is required, a regulated KYC (Know Your Customer) provider processes the document on our behalf and returns a verified/not-verified result. They do not retain a copy of your document beyond the verification process.
- IT and Hosting Infrastructure: Cloud hosting and CDN providers that power the Online Bet platform have access to encrypted data stored on their infrastructure. They act as data processors only and do not access your data for their own purposes.
- Legal and Regulatory Authorities: If we are required by applicable law to disclose personal data to a regulatory body or law enforcement authority, we will do so and will notify the affected player to the extent permitted by law.
We Do Not Sell Your Data
Online Bet has never sold, and will never sell, personally identifiable information to data brokers, advertising networks or any other commercial third party. This is a firm platform commitment, not a compliance formality.
Payment Data Security
Financial data receives the highest level of protection at Online Bet. When you initiate a PKR deposit or withdrawal, your transaction is routed through a secure payment gateway. Online Bet does not store your Easypaisa or JazzCash MPIN, your bank internet banking password, or your full card number on our servers.
Payment confirmation data – such as the last four digits of a card, the mobile wallet number associated with a transaction, or a bank account reference number – is stored in encrypted form and used only for the purposes of reconciling your account balance, processing withdrawal requests and verifying that payments originated from authorised sources.
All communication between Online Bet's platform and payment processors uses TLS 1.2 or higher encryption. Payment processor integrations are reviewed regularly to ensure they continue to meet current security standards. If a payment processor suffers a breach that affects Online Bet player data, we will notify affected players as quickly as possible and cooperate fully with any investigation.
Online Bet will never ask you to share your mobile wallet PIN, bank password or card CVV via any communication channel – not in live chat, not by email and not by phone. If you receive such a request claiming to be from Online Bet, treat it as fraudulent and report it to support@onlinebet.site immediately.
PKR Payment Data Protected
Online Bet never stores your Easypaisa or JazzCash PIN, your bank password or full card details. Payment references are encrypted and used only to process your transactions.
Minimal, Transparent Cookies
Online Bet uses only the cookies necessary for the platform to function and for anonymous usage analytics. No cross-site tracking cookies or advertising identifiers are placed on your device.
Cookies and Tracking Technologies
Online Bet uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device by a website. Cookies allow the platform to remember your session, maintain your login state and understand how different features are used.
The cookies used at Online Bet fall into the following categories:
- Strictly Necessary Cookies: These are required for the platform to function. They maintain your login session, remember your language preference and keep your game state between page loads. You cannot opt out of these cookies without preventing the platform from working.
- Analytics Cookies: These cookies collect anonymous data about how players use Online Bet – which pages are visited most, how long sessions last, and where players encounter problems. This data is used in aggregate only and cannot be traced back to an individual player.
- Preference Cookies: These remember settings you have actively configured, such as notification preferences or display settings.
Online Bet does not use advertising cookies, cross-site tracking technologies or third-party cookies for behavioural profiling. We do not participate in retargeting advertising networks that follow players across the web.
You can configure your browser to refuse cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will impair your ability to use the Online Bet platform and may prevent you from logging in or maintaining a game session.
Your Rights Over Your Data
As an Online Bet player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting support@onlinebet.site. Online Bet will respond to all data rights requests within 7 calendar days.
Right of Access
You can request a copy of all personal data Online Bet holds about you. We will provide this in a readable format within 7 days of your request.
Right to Rectification
If any data we hold about you is inaccurate or out of date, you can ask us to correct it. Contact support with your updated details and we will amend our records promptly.
Right to Erasure
You can request deletion of your personal data. Note that we are required by AML and gaming regulations to retain certain financial and identity records for a defined period even after account closure. We will explain exactly what can be deleted and what must be retained.
Right to Data Portability
You can request your personal data in a structured, machine-readable format suitable for transferring to another service provider.
Right to Restrict Processing
If you dispute the accuracy of data we hold, or object to how it is being processed, you can request that we restrict processing while the matter is investigated.
Right to Object
You can object to our processing of your data for marketing purposes at any time. This will not affect the processing necessary to operate your account or comply with legal obligations.
Data Retention
Online Bet retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations.
- Active Account Data: Retained for the duration of your account and for 5 years after the account is closed, in line with standard AML record-keeping requirements for online gaming platforms.
- Transaction and Betting Records: Retained for 5 years from the date of each transaction. These records are necessary to resolve any future disputes and to comply with regulatory audit requirements.
- Identity Verification Documents: Retained for 5 years after the last transaction on the account, then securely deleted. We do not retain ID document images beyond the legally required period.
- Support Communications: Retained for 3 years from the date of the last interaction. This period allows us to reference previous support history when resolving related issues.
- Analytics and Usage Data: Anonymised analytics data may be retained indefinitely as it cannot be traced back to an individual. Identifiable usage logs are retained for 12 months then deleted.
- Marketing Preferences: Retained until you withdraw consent. If you opt out of marketing, your preference is recorded and honoured immediately.
When data reaches the end of its retention period, it is securely deleted using industry-standard deletion procedures. Data held on backup systems is overwritten within 90 days of the scheduled deletion date.
Marketing Communications
Online Bet sends promotional communications – including bonus offers, reload promotions, PSL betting specials and platform update notifications – only to players who have opted in to receive them. Consent to marketing is requested separately during registration and can be changed at any time from your account settings.
We never send unsolicited marketing messages. If you have not opted in, you will not receive promotional communications from Online Bet beyond essential account and transaction notifications (such as deposit confirmations or withdrawal processed messages).
To opt out of marketing at any time, you can use the unsubscribe link in any marketing message, update your preferences in your Online Bet account settings, or contact support@onlinebet.site. Opt-out requests are processed within 24 hours. After that period, no further marketing messages will be sent to you.
Important
Online Bet never sends marketing to players who are under active self-exclusion, who have reached their voluntary deposit limits, or whose accounts are under review. Responsible gaming protections take priority over marketing activity without exception.
Children's Privacy
Online Bet is strictly for adults aged 18 and over. We do not knowingly collect or process personal data relating to anyone under the age of 18. Age verification is conducted at registration and may be requested at any subsequent point.
If Online Bet discovers that a player under 18 has registered and used the platform, we will immediately suspend the account, void any associated gameplay and return any real-money deposits made to the payment source. Any winnings accrued during the period of underage access will be forfeited.
If you believe that a minor has registered at Online Bet, please contact us immediately at support@onlinebet.site. We take every such report seriously and investigate promptly.
Changes to This Privacy Policy
Online Bet reviews this Privacy Policy regularly and may update it to reflect changes in the platform, applicable regulations or industry best practices. The date of the most recent update is always shown at the top of this page.
When significant changes are made to how we collect, use or share personal data, Online Bet will notify registered players via their registered mobile number or email at least 7 days before the changes take effect. Your continued use of the platform after the updated policy takes effect constitutes acceptance of the updated terms.
We recommend reviewing this page periodically, particularly before the start of major cricket seasons or when significant new features are introduced to Online Bet.
Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a privacy concern, please contact the Online Bet data team using the details below. All privacy requests are treated as high priority and responded to within 7 calendar days.
- Email: support@onlinebet.site (subject: "Privacy Request")
- Support Hours: 24 hours a day, 7 days a week
- Languages: English and Urdu
- Response Time: Within 7 calendar days for data rights requests
For all formal data requests, please include your registered name and mobile number so we can locate your account. If your request relates to data deletion or data portability, we may ask you to verify your identity before we action the request to protect your account from unauthorised third-party requests.
Privacy Questions Pakistani Players Ask Most
Straight answers to the most common data privacy questions at Online Bet